Step 5
Before going live, run your AI assistant through every possible conversation path to catch gaps, confusing responses, or broken flows. Invite a trusted colleague or client to test it as a fresh user would. Once launched, monitor the first 48 hours closely and refine based on real interactions.
Set a 'fallback message' for when your AI doesn't understand a question — something like 'Great question! Let me connect you with [Your Name] directly.' This prevents dead ends and keeps the conversation warm.